Typical customers would have one or more small website updates or changes that they need completed. Normally this is a programming project, although it could be a small design or content creation job.
We will work with you to scope the project, creating a document that contains a detailed outline of the project requirements. Once that has been done, we'll provide our best estimate of the time required to complete the project. If you're happy to proceed, we will invoice you for the first block of hours. Once these hours are all consumed, you will be invoiced for the next block of hours.
The project will be tracked in our online support system. You'll be able to see how the project is progressing, discuss aspects of the project with our team, review requests, see project milestones and share documents with the team.