Typical customers would have one or more large websites, run an active email marketing campaign, social media campaign, and will require regular content creation services from our team (copy-writing, video, audio etc). In addition, we will secure your website against hackers and put in place backup options for disaster recovery.
This package gives customers a fixed allowance of support time, more than 40 hours per month, at a discounted rate. You tell us how much support you need per month, and we'll put a package together for you that best suits your requirements. Each month we'll bill you for your support hours.
As the need arises, we'll update your website, install the latest security patches, create and add any content or pages that you need changed. Each of these jobs is logged in our online support system. You'll see when each job was requested, when it was completed, who completed the job, and how long it took.
If you need more hours than your support package allows, you'll be notified that you're going to run over time. Additional hours are charged at a standard rate of €75 per hour. You can change your monthly allowance of hours at any time, so if you need more or less hours you can change support plan.