Big Top Multimedia | Support
376
page-template-default,page,page-id-376,ajax_fade,page_not_loaded,,qode_grid_1400,qode-child-theme-ver-,qode-theme-ver-13.1.2,qode-theme-bridge,wpb-js-composer js-comp-ver-5.4.5,vc_responsive
 

Support

Helping your business excel online

SUPPORT SERVICES

If you need help with updating your website, running email marketing campaigns, managing your social media or developing your online communications, you’ve come to the right place. We offer a wide range of professional services to our customers at a fraction of the price of many of our competitors. Contact us today and find out how we can help your business excel online.

Content Updates

Having trouble keeping your website fresh? Allow our staff to update your web pages with your new content.

Copy Writing

Need help writing your website content? Let our professional copywriting staff help.

Email Newsletters

We'll help you to publish your customer newsletters and manage your mailing lists.

Image Editing

Need help editing images and graphics for your website? Let our professional graphics technicians do it for you.

Photography

Need new photographs of your team for your website? Let our professional photographers do the job. You'll be amazed how great your team looks!

Video

A video testimonial or a funky animation would look so cool on your website! Let our professional video team make that dream come true.

Audio

Audio podcasts are a great way to reach new customers. Let our audio team help your business help you to grow your reputation as industry leaders.

Social Media Management

Social media is important, but those social media channels need to be updated and that takes time! Let our social media specialists do it for you.

Custom Functions

Does your site need specific functionality to be added? Maybe a shopping cart or a registration form? Let our development team solve this problem for you!

Security Solutions

Hackers are a major threat to all businesses online. Don't become a victim. Let our expert staff secure your website against attacks. If you've already been hit, our team will fix your website, and secure it for you.

Search Engine Optimisation

Search Engine Optimisation (SEO) is essential for every online business. Let our experts take charge of your SEO. We'll ensure that your website is tuned for search engine success!

Site Performance

Is your site running slowly? Are your customers getting fed up waiting for pages to load? Let our development team upgrade your site and make it run faster.

HOW IT WORKS

Whether you’re interested in getting a single, specific job done or you want ongoing website support, we offer a range of price plans designed to ensure that you get the best possible value for your money. You can purchase a block of time in advance to use as you need it or you can sign up for one of our monthly support plans that give you even better value rates! It’s as easy as 1, 2, 3…

1

Choose your plan

Choose a support plan option from the list below, or contact one of our professional support staff who will help you to pick a plan that best suits your needs.

2

Describe the task

Once you’ve signed up, you’ll get a login for our online support portal. Here, you can tell us what job you need done, the system will create a support ticket for you and assign that ticket to a technician to start the job.

3

We do the rest

Our support system tracks completion of each job you request, and it deducts the time used from your total. You see exactly where each minute of every hour was used and what it was used for.

Great value monthly price plan

Save money by getting one of our monthly support packages.
You can upgrade or downgrade your support package at any time.

  • Monthly Support Standard
    4 - 16 hours per month

  • 85per hour
  • Suitable for businesses or individuals
    with small websites

     

    Typical customers would have one or more small websites requiring some updates each month, and might also run an active monthly email marketing campaign or social media campaign.

    If you need more hours than your support package allows, you’ll be notified that you’re going to run over time. Additional hours are charged at a standard rate of €75 per hour.

  • Monthly Support Advanced
    17 - 40 hours per month

  • 75per hour
  • Suitable for businesses
    with an active online presence

     

    Typical customers would have one or more medium sized websites, run an active email marketing campaign, social media campaign, and might also require content creation services from our team (copy-writing, video, audio etc).

    In addition, we will secure your website against hackers and put in place backup options for disaster recovery.

  • Monthly Support Pro
    41+ hours per month

  • 65per hour
  • Suitable for businesses
    with a large online presence

     

    Typical customers would have one or more large websites, run an active email marketing campaign, social media campaign, and will require regular content creation services from our team (copy-writing, video or audio creation etc).

    In addition, we will secure your website against hackers and put in place backup options for disaster recovery.

Why choose a monthly plan?

If you know that you’ll need a certain amount of support each month, our monthly plans offer you the best value for money. Each month you’ll be billed for your monthly support and your account is credited with the time paid for. Each job we complete for you is tracked by our online support system and the time spent is deducted from your total. You can see exactly what each minute of each hour was used for in the job report.

Flexible hourly price plan

Buy a block of hours and use them as you need.

  • Flexible Support Standard
    4 - 8 hours

  • 85per hour
  • Suitable for small, once-off jobs

     

    Typical customers would have one or more small website updates or changes that they need completed. Normally this is a programming project, but it could be a small design or content creation work.

  • Flexible Support Advanced
    9 - 40 hours

  • 75per hour
  • Suitable for bigger, once-off jobs

     

    Typical customers would have a website project needing work to be completed. This could be a programming project, a design project, a content creation project, or a combination of all three.

  • Flexible Support Pro
    41+ hours

  • 65per hour
  • Suitable for larger projects

     

    Typical customers would have a large website project that they need work completed on. This could be a programming project, a design project, a content creation project, or a combination of all three.

Why choose an hourly plan?

You know you need some work done, but you’re not sure exactly how much or how long it will take. By buying a block of support hours, you use the time as you need, then renew your package when your hours run out. We track each job we complete for you with our online support system, and the time spent is deducted from your total. You can see exactly what each minute was used for in the job report.

We will work with you to scope the project, creating a document that contains a detailed outline of the project requirements. Once that’s done, we’ll provide our best estimate of the time to complete the project. If you’re happy to proceed, we will invoice you for the first block of hours. Once these hours are all consumed, you will be invoiced for the next block of hours.

 

The project will be tracked in our online support system. You’ll be able to see how the project is progressing, discuss aspects of the project with our team, review requests, see project milestones and share documents with the team.

WHY CHOOSE US?

Fast, efficient support

Quality assured

Value for money